FAQ

GENERAL QUESTIONS

Once you have placed your order, we will send you a confirmation email to track the status of your order.

We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

PAYMENT

We accept all major payment methods such as:

  • Credit & Debit Cards: Visa, Mastercard, American Express
  • Digital Wallets: Shop Pay
  • Other options: Paypal

Not just yet… but exciting news is coming!
We’re currently working on adding this payment method and can’t wait to make checkout even easier for you. 🚀 Stay tuned, it’ll be available very soon!

SHIPPING


We ship across France, the US, and the entire EU with more destinations on the way. 🚀

At checkout, you can pay securely with PayPal or Credit Card, making your shopping smooth and worry-free.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

RETURNS

We do accept returns in respect to the following conditions:

  • The item must have been sold on our online store
  • The item shouldn't have been used in any way
  • The return or exchange request is made within 14 days of delivery

To ask for a return, please contact our customer service.

To return an item, please contact customer service to obtain a Return Adress. After receiving the address, place the item securely in its original packaging and include your proof of purchase.
Your return shipment is free of charge in some cases. If you return an item and the reason for return isn't a result of an Maison-IOT error, the cost of return shipping will be deducted from your refund.